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Office Policies

Scheduling Appointments

Our physicians and staff want to make every effort to minimize wait times and ensure that patients can be examined and treated in a timely manner. To accomplish this, we depend on the cooperation of the patients and their caregivers.  Please review the office policies regarding appointments.

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  1. INITIAL VISITS: Please email (doctors@foxhallpediatrics.com) or fax (202-244-7410) a copy of your child’s medical record to the office at least 7 days prior to his/her first appointment date.  If you are unable to provide the entire medical record, please provide your child's complete vaccination record and growth chart.  If we do not receive these records, your appointment may have to be rescheduled.
     

  2. ARRIVING LATE: Patients who are 10 minutes late for their appointment may have to be rescheduled. We will make every effort to reschedule your appointment as soon as is possible, however we have a responsibility to all of the patients receiving care in the office.  If you are running late please call as soon as possible to reschedule to a different time slot or a different day.  A late arrival fee or missed appointment fee will be assessed if patients miss their scheduled appointment time altogether. 
     

  3. NO-SHOWS: A no-show is a missed appointment without at least 24 hours notification.  A fee of $50.00 will be charged to your account for a missed well visit and $25.00 for a missed sick visit.
     

  4. REMINDER CALLS:  Reminder calls and texts are made 2 days in advance of your scheduled appointment.  Please be sure that our office has the best number available to call or leave a message.  If you do not wish to receive a reminder call, please keep track of the appointments in your personal calendar.
     

  5. SICK APPOINTMENTS:  We provide same day sick appointments when a parent or guardian calls in advance.  Typical complaints include but are not limited to new onset of fever, ear pain, rash, nausea and vomiting, etc.   
     

  6. WALK-INS: We do not currently accept walk-ins.  Please call the office first to see if we have an available opening.  For your convenience our phones open at 8:30am each morning to allow for scheduling of first available appointments. 
     

  7. MULTIPLE CHILDREN:  In order to protect your time and that of other patients, please make an appointment for each child you would like to be evaluated by the physician.  Call ahead to make an appointment if you plan to bring an additional child to a previously scheduled visit.  Please understand that we may not be able to schedule sibling appointments in adjacent time slots.  If you would like the physician to take a “quick look” at a sibling, this still constitutes a visit. If you have 3 or more children that require physicals, please schedule no more than 2 children in one day.
     

  8. NON-PARENT ACCOMPANIMENT: If your child needs to be brought in by a caregiver (nanny, au pair) or family member (grandparent, sibling etc.) please notify the office and provide written authorization for that caregiver to accompany the child, accept information and prescriptions and relay the plan of care.  Please make arrangements for payment with the caregiver bringing the child (co-pays etc.) The physicians are not able to communicate the care plan to the caregiver and then contact the parents separately to inform them of the care plan as well. Please have an adult accompany all patients under 18 years of age for any visit.
     

  9. SATURDAY SICK APPOINTMENTS:   Saturday appointments are available from 8:45am-12:15pm. We do not routinely perform vaccinations and well child care on Saturdays.

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Prescription Refills

If a medication is prescribed by another doctor and there is a lapse in care due to change of insurance or retirement, our physicians may provide a prescription at their discretion but there is no guarantee that a physician at Foxhall Pediatrics can prescribe a medication previously prescribed by another doctor.  There may be a rush fee if prescription is required in less than 3-5 days.

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ADD/ADHD Medication
Medications for ADD/ADHD are considered controlled substances.  As such, the prescriptions cannot be called in or faxed to local pharmacies.  If your physician prescribes medication to treat ADD/ADHD, the patient should be seen in the office at regular intervals to assess the efficacy of the medication as well as monitoring for any potential side effects.  The doctor will provide you with the appropriate prescriptions that will carry you over to the next recommended appointment.  Please allow 3-5 days of notification prior to obtaining prescription refill.

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Allergy and Asthma Medications 
If your child’s allergy or asthma symptoms are managed in our office and they have been seen recently our physicians can usually refill prescription medications such as rescue inhalers or inhaled corticosteroids.  If your child’s asthma/allergies are managed by another specialist (e.g. allergist or pulmonologist) or they have not required the medication in over a year, please make an appointment to have them seen by this physician. This will ensure that the dosing and frequency of the medication is correct and that the patient is using the medication for the appropriate symptoms.

 

Antibiotics 

No antibiotic prescriptions or refills will be provided without the patient being examined in the office.

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Office Communications

After Hours Communications

  • Seek care at your nearest emergency room or call 9-1-1 if you believe your child needs immediate medical attention.

  • The after-hours number can be called after 5:30PM on weekdays, after 12:30pm on Saturdays, all day on Sundays and holidays.

  • The physician on call should return your message within 15-30 minutes. If you do not receive a call back after 30 minutes please have the answering service page the physician on call again.
     

Contacting the physician

  • If you have a straightforward question or clarification regarding a previous visit, the office medical staff should be able to assist you.

  • Please leave a message for your child’s physician with non-urgent matter and they will return your call at their earliest convenience.  

  • If your child is acutely ill, the best option is to have them seen in the office or seek care locally if you are out of town.  

  • Please do not send photographs or videos of your child to the physician or office email. If you have photographs or videos on your smartphone, the physician can review them at the time of the visit.
     

Laboratory follow-up

If there is a throat or urine culture pending for your child, please allow 48 hours prior to calling the office for results.  Please make an appointment with your child’s physician to discuss all other lab results.
 

Emails

You can email requests for school forms or vaccination records as well as billing inquiries and updates to your demographic or insurance information.  If you have any labs or reports that you would like the physician to review or to be placed on the patient’s chart, please send them through a secure internet connection and call to confirm the receipt if possible.  Please do not send questions regarding patient symptoms or medical care over email.

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